JOB TITLE: Game Master

JOB TYPE: Casual

TYPE OF CONTRACT: W2

LOCATION: Irvine, CA

SUPERVISOR/MANAGER: Facilities Supervisor

MAIN DUTIES/RESPONSIBILITIES: 

The most important role of the game master is to be a Fire Loop VR customer ambassador who will help us deliver our promise of immersive, engaging, fun and unique virtual reality experiences to our customers.  The game master is responsible for customer engagement from the moment the customer walks through the door to the moment the customer leaves the premises. The game master is responsible to ensure that the customers have a good experience at Fire Loop VR not just while playing the game but also during check-in, in-game, debrief and during the photo sessions.

This will be achieved by

• Welcoming customers and ensuring all the mandatory paperwork/waivers has been completed before commencing the game
• Explaining the safety requirements and rules for all players
• Explain what to do if anyone feels uncomfortable or needs help
• Playing a briefing video (depending on content)
• Explain how to get hints or assistance during the game
• Helping players put on the VR equipment, check it is fitted properly and working well.
• Explain how the equipment works
• Take photos of players if they ask for
• Adhering to each days time schedule so that the games begin and end according to the booking schedule
• Start the game, check in with all players to ensure communications are working
• Supervise the game at all times. At no time should a game be left unsupervised
• After completion of the game, help players remove the equipment
• Debrief with players
• Take photos of players if required
• Encourage players to write a review about their experience
• Once players have left, sanitize and put the equipment onto charge if required
• Anything else that may be required to be done by the game master

All employees are required to

• Ensure that the premises and environment are safe at all times for staff and customers and do whatever is required to ensure it is compliant with our safety standards and all of our policies and procedures
• Abide by all workplace health & safety requirements
• Refer to management issues or solutions where required
• Escalate any issues they cannot resolve themselves to management
• Report any incidents
• Other tasks as directed by the facilities manager/supervisor

About you:

The game master role requires someone who is friendly, outgoing and engaging and is willing to do whatever is required for the customer to have a good experience. This may also require patience, compassion, and consideration. The role requires someone who is results-oriented and diligent with attention to detail.

The key requirement is a good attitude, willingness to learn and be willing to work as part of a team.

Qualification & Experience:

• Must love and be passionate about gaming and VR industry
• Desire to work and grow in a creative environment

Easy right? You can stop reading right here if you have it and apply for the position ASAP

Nice to have:

• Experience in customer service or other relevant experience
• Competent with IT systems, MS office and general workings of a computer
• Experience in managing customers in a retail environment will be advantageous
• Experience working in a fast-paced environment

 Skills: 

• Self-starter
• Diligence
• Able to work without supervision
• Computer competency

Why work with us? 

Fire Loop VR is a new and innovative entertainment company that is endeavoring to transform the VR entertainment landscape. Our mission is to be the premier VR destination in Irvine and then expand in the West Coast and perhaps one day, internationally, this will mean that there will always be opportunities for promotion and growth for suitable candidates that wish to advance their career or grow their skills and knowledge in different areas of the business. We will only be offering the highest quality games and experiences to ensure that we really can be the premier VR destination. Our desire is that everyone coming to Fire Loop VR has a fun and memorable experience and then shares it with friends and family.

As part of Fire Loop VR family, you will be entitled to free or discounted games and experiences for you, your family and your friends.

If this is you please apply with a copy of your resume and a brief cover letter below or forward your email to career@fireloopvr.com

JOB TITLE: Digital Marketing Manager

JOB TYPE: Casual

TYPE OF CONTRACT: W2

LOCATION: Remote

SUPERVISOR/MANAGER: Directly to C level Managers

MAIN DUTIES/RESPONSIBILITIES: 

The Virtual Reality industry is still in its infancy, and we require someone who can help explode its growth with us, for the products/services we offer. In a nutshell, our company, a small business, specializes in group-based Virtual Reality experiences. VR looking for someone who can take the lead, manage, stay proactive, grow, strategize, execute, and LOVE their role as a Digital Marketing Manager for FIRE LOOP VR.

What do we expect from this role?

• Expert level of experience with designing, building, managing/posting the appropriate content/stories to engage customers on popular social media platforms. For example: Instagram, Tik-Tok, FaceBook, etc.
• Engaging, and managing social media influencers to help advertise the company’s services.
• Proficient with Google my Business, and a champion at measuring, and strategizing AD successfulness on the platform.
• High level of proficiency in Email Marketing. Specifically:
  • Automation of triggered events (Bdays, Holidays discounts)
  • Direct to customer emails
  • Proficient in using tools like Mailchimp, SalesForce, etc.
• Insightful with Paid Marketing. Managing spending to bring new, and unique viewers/clients on platforms like Google, Yelp, Facebook, etc.
• Reply and engage with direct messaging with clients on all social media platforms (Google, Yelp, Facebook).
• PR Management, news, and partnership deals with other businesses.
• Measuring and reporting performance on all campaigns. As well as, identifying trends, and insights.
• Self-motivated. Brainstorming new and creative growth strategies.

Education, Experience, and Licensing Requirements:

• Preferably Bachelor’s degree in marketing or a related field/experience.
• Proven working experience in digital marketing
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments
• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, (optional) NetInsight, Omniture, WebTrends, SEMRush, etc.)
• Working knowledge of ad serving tools
• Experience in setting up and optimizing PPC campaigns on all major search engines

Current tech used:

IG ADs, Tik-Tok ADs, Google ADs, Facebook ADs Google Analytics, Yelp ADs, Later.com or similar scheduler, Mailchimp automation, Google drive.

Why work with us? 

Fire Loop VR is a new and innovative entertainment company that is endeavoring to transform the VR entertainment landscape. Our mission is to be the premier VR destination in Irvine and then expand in the West Coast and perhaps one day, internationally, this will mean that there will always be opportunities for promotion and growth for suitable candidates that wish to advance their career or grow their skills and knowledge in different areas of the business. We will only be offering the highest quality games and experiences to ensure that we really can be the premier VR destination. Our desire is that everyone coming to FIRE LOOP VR has a fun and memorable experience and then shares it with friends and family.

As part of FIRE LOOP VR family, you will be entitled to free or discounted games and experiences for you, your family, and your friends.

If this is you please apply with a copy of your resume and a brief cover letter below or forward your email to career@fireloopvr.com