Refund Policy

Paid reservations made at Fire Loop are non-refundable, but can be rescheduled with 24-hour advance notice. Extenuating circumstances such as medical emergencies may be submitted on our website for consideration of refund:

fireloopvr.com -> Scroll down to bottom of page -> Contact Us -> Reason for Inquiry: Refund/Exchange

Response time to inquiries may take up to 48 hours. Refunds will be credited back to the account within 3 – 7 business days from the date of refund.

All cryptocurrency payments are non-refundable, with no exceptions.

Exchange & Rescheduling Policy

A minimum of a 2-hour notification is required for all exchanges or rescheduling of purchased/booked appointments at Fire Loop. Exchanges or rescheduling can be processed over the phone by speaking to a representative, or on our website:

fireloopvr.com -> Scroll down to bottom of page -> Contact Us -> Reason for Inquiry: Refund/Exchange

Response time may take up to 48 hours.

Refund & Rescheduling Policy for Private Events

A 50% deposit for private events is due at the time of booking, which is non-refundable except in case of extenuating circumstances (such as a governmental closure due to COVID-19). Rescheduling requires a 2-day notice prior to the appointment date.

Rescheduling related to private events can be processed over the phone by speaking to a representative, or on our website:

fireloopvr.com -> Scroll down to bottom of page -> Contact Us -> Reason for Inquiry: Refund/Exchange

Response time may take up to 48 hours.