Refund Policy

Paid reservations made at Fire Loop are non-refundable. The only exception is providing a 12-hour notification prior to the appointment time, along with an appropriate reason (health emergency, accidental locational booking, etc).

Refunds can be processed in person or on our website:

fireloopvr.com -> Scroll down to bottom of page -> Contact Us -> Reason for Inquiry: Refund/Exchange

Response time to inquiries may take up to 48 hours. Refunds will be credited back to the account within 3 – 7 business days from the date of refund.

Exchange & Rescheduling Policy

A minimum of a 2-hour notification is required for all exchanges or rescheduling of purchased/booked appointments at Fire Loop. Exchanges or rescheduling can be processed in person, over the phone by speaking to a representative, or on our

website.

fireloopvr.com -> Scroll down to bottom of page -> Contact Us -> Reason for Inquiry: Refund/Exchange

Response time may take up to 48 hours.

Refund & Rescheduling Policy for Private Events

A 50% deposit for private events is due at the time of booking, which is non-refundable except in case of extenuating circumstances (such as a governmental closure due to COVID-19). Rescheduling requires a 2-day notice prior to the appointment date.

Rescheduling related to private events can be processed in person, over the phone by speaking to a representative, or on our website:

fireloopvr.com -> Scroll down to bottom of page -> Contact Us -> Reason for Inquiry: Refund/Exchange

Response time may take up to 48 hours.